FAQ

All bookings must be confirmed by payment on the website. There are several ways to make your purchase: credit card and E-connect cheque.

Pets are not allowed on the site, with the exception of guide dogs.

You can pay online using E Connect ANCV holiday vouchers. Paper holiday vouchers can only be used at the ticket office.

Once you have made your purchase, your tickets will be sent directly to the e-mail address you used to make the purchase. Don't forget to check your junk mail!

Aerosols of any kind (for water sprays, please note that you will be asked to test them in front of the officer on duty), bags and suitcases larger than 15 litres, any dangerous object (cutters, knives, gas cylinders, etc.).

The tickets, sent by e-mail, are printed according to the name of the person who made the purchase. So there's no need to worry if the people accompanying you have different names.