Frequently asked questions

Can I book my tickets online and pay for them at the venue?
All bookings must be confirmed by payment on the website. There are several ways to make your purchase: credit card and E-connect cheque.
Can I bring my pet?
Pets are not allowed on the site, with the exception of guide dogs.
Can I pay with holiday vouchers?
You can pay online using E Connect ANCV holiday vouchers. Paper holiday vouchers can only be used at the ticket office.
How do we get our tickets?
Once you have made your purchase, your tickets will be sent directly to the e-mail address you used to make the purchase. Don't forget to check your junk mail!
What items are prohibited?
Aerosols of any kind (for water sprays, please note that you will be asked to test them in front of the officer on duty), bags and suitcases larger than 15 litres, any dangerous object (cutters, knives, gas cylinders, etc.).
Why is only my name on all the tickets?
The tickets, sent by e-mail, are printed according to the name of the person who made the purchase. So there's no need to worry if the people accompanying you have different names.
Were the answers helpful?
Thanks !
We are delighted to have been able to answer your questions.